Frequently Asked Questions
Your most common questions answered here
How do I know which domain to pick?
We offer both local and international domains. Domains ending in ‘.com’ and ‘.org’ for example are international domains while ‘.co.zm’ and ‘.org.zm’ are local Zambian domain. Different domains are appropriate for different purposes, for example, .ngo would be used for Non-Governmental Organisations while ‘.com’ – is the most popular and commonly used domain internationally for businesses and other purposes. Local domains and international domains are priced differently. You can use our domain availability checker to see if your preferred domain name is available. You can purchase your preferred domain here.
How often do I need to pay for my domain?
Payments for your domain are made annually. We will send you an email reminding you when renewal is near.
How long does it take to get my domain?
Once you’ve selected and paid for your domain, registration including propagation should be confirmed within 24 – 72 hours.
What if I already have a domain?
If you already have a domain you purchased on the ProStartKit store or elsewhere that’s no problem, we can still develop your website. You can also buy a domain from ProStartKit and come back again to have your website developed when you’re ready!
How do I know what my website will look like?
Your website layout will look exactly like the theme you’ve chosen. The images and text will be in the same positions but will be changed according to the images, text and company logo you send to us in the content upload document. We’ll also adjust the colour scheme to best suit your logo.
What if I don’t know what to write on my website?
You don’t have to worry about this! We offer copywriting services at a fee. All you need to do is to send through your company profile or company brief and our qualified copywriters will do the rest.
Who uploads my content?
Once your content is ready and has been sent through to us, we take care of uploading it to your website.
Will my website have social media integration?
Yes. Your website can be linked to your social media accounts as long as this feature is available on the website theme you choose.
How long will my website take to be ready?
After you have paid for your website, and sent us your content we will begin working on your website and it will be ready within 3 – 5 working days of receiving your content.
Can I pay for just the website once-off and not be bound to the support contract?
The website development and the monthly maintenance fee come together as a package – this way, even after your website is developed and launched, we take care of hosting, keeping it safe, secure and up to date!
What if I want more than what’s in your product selection?
If you can’t find exactly what you are looking for in the ProStartKit store, please get in touch with us using the live chat feature so we can help. You can also visit the ProStartPro section for a wider variety of service options. If you are still unclear about your product requirements, please get in touch with us here.
How often do I need to pay for my business email?
We give you the option of paying monthly or annually for your email service. If you choose to pay annually, you can take advantage of discounted rates.
What is the ProStartKit referral programme?
The ProStartKit referral programme is our way of showing our thanks to you for using ProStartKit! You earn ProStart credits for every person who uses your unique link to sign up. You also get credits when they complete a purchase at the ProStartKit store. You can then redeem your ProStart credits for a discount when you purchase anything on the ProStartKit store. If you accumulate enough ProStart credits, your purchase could be free! The more you refer, the more you earn! You can sign up by visiting this link or find out more about the referral programme from our dedicated Referral Programme FAQ section.